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Returns&Refunds Policy
We will do our very best to offer you the best products at all times, but If you are not totally satisfied with your purchase or have changed your mind you may return any products within 7 working days of delivery notifying us by email only.
Returns - Customer Does Not Want Items
You will need to notify us in writing (within 7 working days of delivery), by email only to sales@jakkcountryfurniture.co.uk, stating that you do not want your order. The email should contain full details of the order including your order number. We will make arrangements with our supplier or supplierīs to arrange collection of your order. Pleases note that the cost to collect an unwanted order will be charged to you and deducted from your refund.
Goods must be returned to us in re-saleable condition, in the original packaging. If goods are delivered flat-packed, they must be returned flat-packed. If goods are not returned in their original condition we may issue (at our discretion) a charge to collect the order and this will be deducted from your refund.
Returns - Item is Faulty/Incomplete/Damaged/Poor Quality/Does Not Correspond with its description
Please notify us in writing (within 7 working days of delivery), by email only, with your order number details to sales@jakkcountryfurniture.co.uk. We will contact the suppliers and arrange a replacement. There is no cost to you should you return defective products.
Any deliveries made on behalf of JAKK by an appointed carrier should be checked, where possible by you, before the delivery note is signed. If for any reason this is not possible, then the delivery note should be signed as "unchecked".
Should the goods arrive damaged, you should ensure that the delivery note is marked "refused" or "item damaged". JAKK will make arrangements for the collection of your order as soon as possible. We will contact you direct to arrange a suitable date and time.
Your order will be repaired or replaced at the supplier's discretion. If JAKK is unable to repair or replace your order, you will be contacted by us and we will offer a substitute product or offer you the option of a full refund.
Returns - Terms&Conditions
Repairs or replacements of products will be agreed providing that:
- The product has not been subjected to misuse or neglect
- The product has not sustained accidental damage from foreign objects or substances
- Repairs have not been attempted by unauthorised persons
Refunds
Approved refunds will be made within 30 days.
General
We reserve the right to move, change, substitute or remove any information on the site as necessary. We will try to ensure that all information is up to date on our site at all times, but the site may contain spelling errors or other inaccuracies for which we are not liable. Although we try to use the best images of the products on our site and provide as much detail as possible to make your shopping experience easier you might feel that you need additional information to complete your purchase. For any extra information for our supplier`s products, please email us at with your question(s) at sales@jakkcountryfurniture.co.uk and we will contact you as soon as possible.
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